For purchases from starsweepers.co.za, we are happy to accept items back for an exchange or refund within 30 days of receipt. Items must be returned unused, unwashed, in a sellable condition and the original packaging undamaged. 

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To arrange your online exchange or return please complete the following steps;

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1. Download & print the Exchange & Return form 

2. Fill in your return details

3. Email a completed scanned copy or photo of the form to info@starsweepers.co.za

4. You will receive a confirmation email from us with a returns autorisation number, and the address to send your return to

5. Refunds are granted provided the returned product(s) meets the conditions outlined above

6. Please note - we are unable to accept unsolicited returns

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* Note - you can email a photo of the completed form, however please ensure the text is legible

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Exchanges

 

Please follow the above steps. Postage and handling are covered by the purchaser to send the item back. Star Sweepers will then send you the instructions on selecting a replacement product.

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Refunds

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Please follow the above steps. Postage and handling are covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge. 

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If you have purchased a product from another retailer, please contact them directly for their refund & exchange policy.

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Occasionally an item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, the team will happily help to arrange your replacement.  Please email Customer Service on info@starsweepers.co.za with the below details. 

 

1. A receipt or star sweepers web sales number 

2. Details of the product (TOG, Size, Print)

3. Batch number (check the care instructions tag on the collar)

4. A photo of the item

5. Your postal address 

 

Star Sweepers will cover all associated postage costs with exchanging faulty items.