Shipping & Returns

SHIPPING POLICY

Please give us 2 business days to arrange your goodies when ordering from starsweepers.co.za. If you have not received a tracking number after this time, please contact info@starsweepers.co.za. Our Customer Service Team will aim to get back to you within 1-3 Business Days. 

Please note,
- Weekends and public holidays are not counted as business days. 

- We dispatch orders from our warehouse based in Pretoria. If you are situated outside of Gauteng, please allow for an extra 3-5 days for delivery.  

Please contact our customer service team via info@starsweepers.co.za if you have any questions or issues. As our customer team may be working from home in line with government recommendations and at our own discretion with their safety in mind, we ask you email first and not phone for more efficient service.

RETURN & EXCHANGE POLICY

For purchases from starsweepers.co.za, we are happy to accept items back for an exchange or refund within 30 days of receipt. Items must be returned unused, unwashed, in a sellable condition and the original packaging undamaged. 

To arrange your online exchange or return please complete the following steps;

  1. Download & print the Exchange & Return form 

  2. Fill in your return details

  3. Email a completed scanned copy or photo of the form to info@starsweepers.co.za

  4. You will receive a confirmation email from us with a returns autorisation number, and the address to send your return to

  5. Refunds are granted provided the returned product(s) meets the conditions outlined above

  6. Please note - we are unable to accept unsolicited returns

* Note - you can email a photo of the completed form, however please ensure the text is legible

Exchanges

 

Please follow the above steps. Postage and handling are covered by the purchaser to send the item back. Star Sweepers will then send you the instructions on selecting a replacement product.

Refunds

Please follow the above steps. Postage and handling are covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge. 

If you have purchased a product from another retailer, please contact them directly for their refund & exchange policy.

Occasionally an item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, the team will happily help to arrange your replacement.  Please email Customer Service on info@starsweepers.co.za with the below details. 

 

1. A receipt or star sweepers web sales number 

2. Details of the product (TOG, Size, Print)

3. Batch number (check the care instructions tag on the collar)

4. A photo of the item

5. Your postal address 

 

Star Sweepers will cover all associated postage costs with exchanging faulty items.

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